Terms and Conditions


These terms and conditions (the "Terms") constitute a legally binding contract between you, the “User” and Us. The Terms govern your use of the Company Site and associated App and services and your legal relationship with our Company. By accessing or using the Site and/or any content, materials or services made available through it you are agreeing to be legally bound by these Terms.

Please read these Terms carefully. They tell you who we are, how we will provide our services to you, how you and We may bring the contract to an end, what to do if there is a problem and other important information. If you do not agree to our Terms please do not register on our Site.

We reserve the right to make changes to these Terms from time to time at our sole discretion. Your use of the Site will be subject to the most recent version of the Terms posted on the Site at the time of such use. Although we recommend that you read through the Terms available on the Site from time to time, so that you can be sure that you are aware of the latest version, we will give you reasonable prior notice if we intend to make any changes to these Terms that may be materially to your detriment before such changes take effect.

To register on our Platform you must be at least 18 years old. By registering with Us you are representing and warranting to us that: (i) you are or over 18 years old; (ii) you have not previously been banned from the Site; and (iii) you do not already have an account registered with us. We do not allow multiple accounts on our Site.

  • Information About Us and How to Contact us
  • We are Probbe Limited (“We”, “Us”, Our, the “Company”) a company registered in England and Wales with company number 10636767. You are visiting our website www.probbe.co.uk and or www.probbe.com and utilising our services and associated app. If you would like to contact us please email us at support@probbe.co.uk

  • 1. Terms specific for Students (Higher Education)
  • 1.1 Registration
  • 1.1.1 You are free to browse student properties and student moments on our Site. You do not need to register as a member of the Site in order to do this, but you may not be able to access all of the features of the Site unless you register with us and create an account on the Site. For example if you find a property that you likeand want to book a viewing,or an interesting student moment you want to explore. You will be unable to do.

    1.1.2 If you do sign up! You will be able to open and explore various moments and be able to not only book a viewing, but also make a request to book a property.

    1.1.3.You’ll need to provide a valid email address and a password, which you will be required to submit each time you log into the Site. You may also be required to submit some additional personal information about yourself as part of the registration process.

    1.1.4.Your account belongs to You and will not be shared with others. With this in mind you agree to keep your password secure. You will be responsible and liable for any actions of any person logging into the Site using your username and password (including, without limitation, any adverts posted on the Site via your account). Within your account you can view login history, as well as receive suspicious login email notifications. If you’ve identified any unauthorised use, or received a login email alert. You should change your password immediately if you suspect that anyone else knows your password or that anyone has accessed your account without your permission.

    1.1.5.We reserve the right at any time for any reason to refuse you access to our Site and we can refuse to accept a registration from any person.

  • 1. 2.Booking a Viewing
  • 1.2.1When you choose to view a property there is an option to book a viewing with the landlord or letting agent. Once you click this option all deliberations will be transferred to the landlord or letting agent and they will make the appropriate arrangements with you to view the property. This is subject to our disclaimer at clause 3.1.1.

  • 1.3.Booking Properties
  • 1.3.1When you are happy with the viewing of a property, you are able to secure it by simply clicking the option to book. Certain property providers may or may not require a deposit for their property. If the provider requires a deposit, you will have to make the necessary payment (Clause ). Paymentswill be held, pending confirmation from the landlord or letting agent. What this means, is that if you successfully decided to go ahead and place the deposit and the landlord or letting agent confirms this, your card will be charged via the method listed at clause 1.4. If the landlord or letting agent declines your request to view the property the monies are held pending your successful confirmation of a deposit on an alternative property.

  • 1. 4.Payments
  • We take payments via our merchant provider Stripe whose legal terms and conditions can be found by clicking on the following links:
    http://stripe.com/gb/connect/legal and https://stripe.com/gb/connect-account/legal Please be aware that you are bound by these third party terms and conditions in addition to our own.

  • 1.5.Your Content (Student Moments)
  • 1.5.1.Probbe allows you to post content which include photos and links to other sites. Anything that you post or otherwise make available on Probbe is referred to as "User Content".

    1.5.2.We do not claim any ownership of any Intellectual Property Rights in the User Generated Content that you post to the Site. After posting any User Generated Content you retain all rights of ownership in it and you may use the User Generated Content in any way you choose (provided it does not breach these Terms).

    1.5.3.By submitting any User Generated Content to the Platform you automatically grant us and our users the indefinite non-exclusive right to reproduce, display, modify, manage, distribute and store such User Generated Content as part of the Site or as part of any materials used to promote or advertise the Site anywhere in the world.

    1.5.4. Nothing in these Terms restricts other legal rights Probbe may have for User Content, for example under other licences. We reserve the right to remove or modify User Content for any reason. This includes User Content that we believe violates these Terms or Community Guidelines or any other policies.

  • 2. Term Specific for Property providers (Landlords / Letting agents)
  • 2.1.Terms applicable to all listings
  • 2.1.1.Landlords and letting agents need to register an account with us in order to post a property on our Site. By posting a property advert to our Site you are warranting to us that: all the information you include in your property description is truthful and, to the best of your knowledge and belief, accurate and not in any way misleading; any photos or other media imaging you include in your advert will be current and accurate representations of the property you are advertising.

    2.1.2. You are responsible for the content of any property adverts you post to the Site, including any errors, omissions or inaccuracies contained in such adverts. We accept no liability to you or any other person for the content of any property adverts posted on our Site. We advise you to check the content of your advert immediately after posting it to the Site to ensure you are happy with it. To remove or edit any property advert please do so on your account where you yourself have full control, when you sign up you will be exposed to your dashboard where you are completely able to alter your property advert. By simply going to your listings page and clicking “Manage” on the property in question.

    2.1.3. We can remove any property adverts at any time if we believe them to be in contravention of these Terms. Similarly we will do the same if we receive any complaints about any property adverts whilst we look into the matter. We can terminate any account if we deem it misleading or inappropriate at our absolute discretion.

    2.1.4.Probbe only acts as an intermediary and all deposits, lodger packs, tenancy agreements and the like are the sole responsibility of the landlord or letting agency. We cannot be held responsible for any failure or deficiency in such agreements and any reliance students place on them is entirely at your own risk.

    2.1.5.For properties advertised by landlords the Company will retain a 3% fixed service charge fee, which calculates as a percentage of the applicable monthly payment every time a student makes a payment on a property. For properties advertised by letting agents monthly subscription plans will be applicable, which range from £19.99 to £59.00 per month depending on property portfolio size.

    2.1.5.For properties advertised by landlords the Company will retain a 3% fixed service charge fee, which calculates as a percentage of the applicable monthly payment every time a student makes a payment on a property. For properties advertised by letting agents monthly subscription plans will be applicable, which range from £19.99 to £59.00 per month depending on property portfolio size.

    2.1.6.The Company is committed to equal opportunities. You agree that you will not advertise on the Site in such a way as to discriminate against any particular nationality, racial, ethnic, or religious group, sexual orientation, age, gender or disability.

    2.1.7. You must, by law, ensure that all adverts you post to the Site contain full details of any fees associated with entering into the relevant lodging or tenancy arrangement, including any agency fees that may apply.

    2.1.8. You acknowledge that it is your responsibility to ensure that your adverts comply with all applicable laws, including any laws in relation to discrimination and transparency of pricing.

    2.1.9.You acknowledge that any User Generated Content that you post to the Site may be seen by other users of the Site.

    2.1.10. You are responsible for your relationship with other members of the Site. However, we reserve the right, but are not obliged, to monitor disputes between you and other members.

    2.1.11. You agree that you shall indemnify and compensate us for any loss, liability, claim, damage or expense (including reasonable legal fees and court fees) suffered by us as a result of:

    • any breach by you of the warranties and representations in this section and
    • any third party claim against us in connection with any adverts posted to the Site under your account.
  • 3. Disclaimers
  • 3.1 To the fullest extent permitted by applicable law and, except as expressly provided in these Terms, the Site and all content, products and services provided through it are provided on an "as is" basis. We do not make any representation or warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise), in relation to the Site or any content, products and services provided through it including, without limitation, any warranties in relation to fitness for a particular purpose or in relation to the quality, completeness, accuracy or reliability of the Site and all content and services provided through it.

    3.1.1. Without limiting the generality of the foregoing you acknowledge and agree that any rooms, flats, houses, properties or tenancy arrangements are provided by third party landlords and letting agents and not by us. We have no control over, nor accept any responsibility or liability for, any such arrangements or issues you may encounter with them. This includes all prior arrangements made with them to view the property.

    3.1.2. The Company does not inspect any of the properties or rooms that feature in adverts on our Site. We strongly advise you to inspect properties thoroughly before you make any binding commitments in respect of any properties or rooms listed on our Site.

    3.1.3. The information made available on the Site, whether posted by us or by any other users, is provided for information purposes only. We cannot guarantee that any adverts or other information provided on the Site will be correct, accurate, up to date or meet your needs or requirements. The information provided on the Site is not intended to be professional or legal advice of any kind and should not be relied on as such. Any reliance you place on any materials or information made available on the Site is entirely at your own risk.

  • 4. General Terms
  • 4.1. Limitation of liability
  • 4.1.1. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by negligence; (b) any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us; or (c) any other liability which may not be limited or excluded by applicable law.

    4.1.2. You agree that we shall not be liable for: (a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind; or (b) any direct or indirect loss of profit, anticipated savings, opportunity or business and loss, corruption or damage to data, in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with: (i) any use of this Site or the services provided through it; (ii) any failure or delay in the use of any component of the Site or any service including, without limitation, any unavailability of the Site or the services provided through it irrespective of the duration of any period of unavailability; (iii) any use of or reliance upon any adverts, information, material, or other products or services offered through the Site, in all cases even if we have been forewarned of the possibility of such loss or damage; and (iv) any tenancy or lodging arrangements of any kind that you enter into as a result of using our Site.

  • 5. Third-party links, sites and services
  • 5.1. Probbe may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Probbe. We don’t endorse or assume any responsibility for any such third-party sites, information, materials, products or services. If you access any third-party websites, services or content from Probbe, you do so at your own risk and you agree that Probbe has no liability arising from your use of or access to any third-party websites, services or content.

  • 6. Termination
  • 6.1. Probbe may terminate or suspend your right to access or use Probbe for any reason. We may terminate or suspend your access immediately and without notice if we have a good reason, including any violation of our Community Guidelines.

  • 7. Other Important Terms
  • 7.1 We may transfer our rights and obligations under these terms to another organisation.

    7.1.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    7.1.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    7.1.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    7.1.4 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Probbe Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Serviceand Cookies Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our Site and using any of our services you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation 2016 (GDPR), the Data Protection Act 2018 and any other applicable data protection laws from time to time (Data Protection Legislation), the data controller is Probbe Limited.Our data protection contact is Yannick Lomete and he can be contacted atsupport@probbe.co.uk

1. Information we may collect and why?

(When operating on ourplatform)

1.1 Information you give us

  • You give us information about you by filling in forms on our Site or by corresponding with us by e-mail. The information you give us may include your name, username, gender, age, e-mail address, phone number, university name, financial and credit card/ payment information, personal description and any other information you may provide to us through our site or app.

1.2 Information we collect about you

  • With regard to each of your visits to our site we may automatically collect the following information:
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • We use third-party analytics services (such as Google Analytics) to evaluate your use of the website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to our website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

For further information on Google Analytics please see our Cookie Policy

2. The legal basis for processing your personal data

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject;
  • processing is necessary to protect the vital interests of you or of another natural person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

3. The way we use your information?

We use your information held about you in the following ways:

3.1 Information you give to us.

Will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with your prior consent, with information about goods or services we feel may interest you.
  • if you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where selected third parties use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us or third parties to use your data in this way for marketing purposes and you have given your previous consent, please write to us at support@probbe.co.uk and we will remove you from the relevant marketing lists
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

3.2 Information we collect about you.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you.We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you where we have consent from you to do so;
  • to make suggestions and recommendations to you and other users of our site, with prior consent, about goods or services that may interest you or them.

4. Disclosure of your information

4.1 We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Stripe, to process payments
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

4.2 We may disclose your personal information to third parties:

We may share your information with selected third parties including:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Probbe Limitedor substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and any other agreements; or to protect the rights, property, or safety of Probbe Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations of the third party under the Data Protection Legislation.

5. Where we store your personal data

Wewill take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, including implementation of administrative (e.g. access requests and approvals) and technical e.g. user authentication and passwords) measures. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

All information you provide to us is stored on MySQL secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6. Transfer to other countries

Your personal data may betransferred by us outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil our services and deal with payment. We will do what we reasonably can to keep your data secure, which we are required to by DP Law to ensure that there are adequate protection for it in other countries.

7. How long we hold your personal information

We only keep your personal data for as long as we need to in order to use it as described in this policy, and/or for as long as we have your permission to keep it. In any event, we will conduct regular reviews to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

8. Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by contacting us at support@probbe.co.uk

Under the Data Protection Legislation, you have the right to:

  • Request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • Request that your personal data be transferred to another person (data portability);
  • Restrict processing;
  • Object to processing of your personal data; and
  • Complain to the Information Commissioner’s Office.

You also have rights with respect to automated decision-making and profiling. However, we do not currently undertake any automated decision-making, including profiling.

Our site may, contain links to and from the websites posted by students or our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. How we use cookies on our website

We use cookies to distinguish you from other users of our website. This helps us to provide you with a greater experience when you browse our website and also allows us to improve our site.

10. Access to information

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised by writing to us at support@probbe.co.uk

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12. Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@probbe.co.uk

At Probbe, we champion students to express themselves, make the most out of their time at university and be inspired by others within the same community. So we created these community guidelines in support of our mission to encourage students in higher education to create, explore, discover and share experiences with one another, in the safest way.

These guidelines apply to all content which we call Moments on Probbe, and in the spirit of always being safe for a positive experience, if you come across a Moment which you deem to break the rules, you can report it to us.

Safety is the best policy

To keep unsafe and distressful content off Probbe, we may disapprove some types of content to be posted publicly which include:

  • We disapprove pornographic content
  • Representations of nudity in a non-sexual context are acceptable on Probbe, and are not considered as pornographic.
  • We disapprove content which glorify or encourages violence
  • We disapprove any types of content which may deem as self-harm, eating disorders or drug abuse
  • We disapprove content that falls under the umbrella of hate speech,defamation or discrimination, on the basis of race, ethnicity, national origin, religion, weight, sexual orientation, gender identity, disability or medical condition.
  • Any content that can cause physical, emotional, or mental harm to others will be disapproved.

Spam and quality

We want Probbe to be a high quality and useful go to place for students. So we focus on things that provide insight, can inspire, motivate and guide others which include:

  • Original content
  • Content with Insightful descriptions
  • Content that adds value in student life

We also disapprove anything which we deem spammy or deceptive which include:

  • Unsolicited commercial content
  • Repetitive content
  • Misleading content